UPDATE REGARDING THE COVID-19 PANDEMIC
EfFFECTIVE 05/08/2020 AND UNTIL FURTHER NOTICE
Dear Neurology Group Current and Prospective Patients:
As we continue to adapt to the challenges presented by the COVID-19 crisis, we want to assure you that we stand prepared to provide you with necessary neurological care.
In most instances, visiting with us remotely remains the preferred method of evaluation and care. However, our physicians and staff are prepared to see you in person at the office when necessary.
1. Remote/Virtual visits:
PROTOCOL: Virtual visits are available whether you are an existing patient or reaching out to us for the first time.
During this time of COVID-19 crisis, they remain the preferred means of visitation. We are utilizing web based GoToMeeting technology which will permit you to have a "VIRTUAL VISIT" with our physicians using audio and video capabilities depending upon your circumstances and needs.
-If you already have a scheduled office appointment, our staff will contact you to discuss your options and offer you a virtual visit.
-If you need to schedule a new appointment, you may call us to schedule a virtual visit.
If you are unable to complete these forms as above, the forms can be mailed to you to be completed at home and mailed back to us prior to a Web-visit (along with a copy of your insurance card).
- Following the virtual visit, your doctor may recommend a face to face office visit in the event it is believed to be medically necessary.
- If you are new to the practice we will make arrangements to collect basic information from you including your insurance coverage.
- We will explain to you how your virtual visit will be implemented and we will schedule your visit with one of our physicians.
Instructions for getting prepared for your meeting using Internet Explorer
, and Phone Apps
have been uploaded for your convenience.
COVERAGE/COST: Medicare has approved payment for virtual visits, and these visits will be covered by most commercial insurance, commonly with no cost sharing responsibility to you, the patient, at this time. Our business office and your insurance provider will be able to answer questions specific to your insurance plan.
TESTING/PROCEDURES: If you or your physician feel that a test or a procedure is needed urgently, a virtual visit will be scheduled first to discuss the necessity, risks, and benefits involved. Afterwards, such test or procedure may be scheduled.
We apologize for limiting your access to our office during these trying times. We are making our best efforts however to protect you, our staff, and our physicians so that we can continue to provide you with the best care available under the circumstances.
2. In person visits:
Because of the current COVID-19 pandemic, if you are visiting our office please refer to our patient safety policies and procedures
. If your referring practitioner requires us to provide you with an in-person consult, or if such is deemed necessary following a virtual visit, we have implemented protocols to examine you in person at the office in a safe fashion.
-When scheduling an appointment you will be screened for COVID-19 symptoms (fever, cough, shortness of breath), and for exposure to patients with confirmed illness. If you screen positive for symptoms, or have been exposed to a confirmed COVID-19 patient in the past 2 weeks, you will not be able to physically come to the office at this time.
-You will also be asked screening questions for your infection risk (high risk factors include age >65, lung disease/asthma, heart condition, immune compromise, severe obesity with BMI >40, diabetes, chronic kidney disease, and liver disease). High risk patients are recommended to minimize exposure by scheduling a Web visit with one of our physicians. However, if medically necessary and at your discretion, you may schedule an appointment to be seen in the office or to undergo a diagnostic study.
-Patients residing in long term facilities cannot be seen physically at our office at this time.
Thank you for your understanding and support.